SHIPPING

Domestic orders placed Monday through Friday by 12:00pm EST (excluding holidays) are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. Tracking information is provided upon processing the shipment. Be sure to check that the correct billing and shipping addresses are provided as Hesperios is not able to reroute packages. If you would like a link that will direct you to updated tracking information please email SHOP@HESPERIOS.COM for more information. Hesperios is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

In-store local pickup: Free for NYC residents
Standard Ground: $16.00
3- Day: $35.00
2-Day: $45.00
International: Please contact Hesperios customer service

INTERNATIONAL SHIPPING

Hesperios is not responsible for any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US. International shipping costs are nonrefundable.

HESPERIOS RETURNS AND EXCHANGES

We take great pride in our reputation for providing merchandise of the highest quality. Hesperios offers a full refund within 7 days of receiving your items. Items must be shipped back within 7 days of receiving the shipment and 3 days of receiving specialty items (products over $700). Items are not eligible for a refund after 7 days on which you or a third party other than the carrier received the item. Items must be returned new, unused, unwashed and all tags attached, with the order receipt included. All intimates and sale items are final sale, not eligible for return, exchange or credit. Returns must meet this policy in order to be eligible for a refund or exchange. Both domestic and international shipping costs are nonrefundable. We recommend tracking your return to ensure it arrives at Hesperios safely, as we are not responsible for returns or exchanges lost in the mail. Return shipping fees will be deducted from your refund, as return shipping fees are not covered by Hesperios.

HESPERIOS EXCHANGES

Within 14 days of receiving your items, Hesperios allows for Hesperios items to be exchanged at an equal or greater value. Items must be returned new, unused, unwashed and all tags attached, with the order receipt included. Exchanges must meet this policy in order to be eligible for an exchange. Both domestic and international shipping costs are nonrefundable. We recommend tracking your return to ensure it arrives at Hesperios safely, as we are not responsible for returns or exchanges lost in the mail. Hesperios offers 1 complimentary domestic shipping for the new item exchanged.

3RD PARTY RETURNS AND EXCHANGES

Shoes will be accepted if returned in their original, undamaged designer shoebox. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted. Hesperios is not responsible for any shipping or return fees of 3rd party products. Beauty and art products are final sale.

REFUND

To prevent fraud, the refund can only be processed to the credit card that was used to place the original order. We are entitled to retain the refund until we have received the items, or proof of return of the items has been presented to us whichever is the earlier. Please allow 14 days for refund payment to be processed.

INTERNATIONAL RETURNS

International orders are eligible for return at the expense of the sender. We recommend using an insured service with tracking capability. Hesperios is not responsible for any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US. International shipping costs are nonrefundable.

ORDER CHANGES AND CANCELLATIONS

Hesperios is not able to cancel or change orders after they have been placed. Refused or unopened return packages are subject to a restocking fee or return shipping charges.

ONLINE RETURN/EXCHANGE STEPS

– Contact shop@hesperios.com to initiate a return within 7 days of receiving the product and 3 days of receiving specialty items (products over $700). Please indicate the nature of the return (eg. wrong size, fit, etc.).
– Items must be returned new, unused, unwashed and all tags attached, with the order receipt included. All intimates and sale items are final sale, not eligible for return, exchange or credit. Returns must meet this policy in order to be eligible for a refund or exchange. Both domestic and international shipping costs are nonrefundable.
– Once approved, you will receive an email confirming the return. Hesperios can provide a trackable return label for domestic orders. The return label fee will be deducted from your refund.
– Exchanges/Refunds are processed within 7-10 business days of receiving the merchandise. We will notify you via email once your return has been processed. Refunds will be credited to the original payment method used to purchase.

Please send returns/exchanges to:
HESPERIOS
23 Cleveland Place
New York, NY 10012
+1 212. 226. 2413

Contact SHOP@HESPERIOS.COM for additional information.